To streamline the ride experience, we’ve developed Rider Notes and Location Instructions, which enable you to provide information to CareDrivers during the ride. Read on to understand more about these features.
Filling out Rider Notes and Location Instructions with clear, helpful, and comprehensive information helps reduce confusion and calls during a ride. By utilizing these features in RideIQ, you’ll help create a smoother ride experience for all — including Riders and school staff. This ultimately keeps rides on time and reduces strain for on-site staff when trying to locate a Rider.
There are three types of Notes and Instructions in RideIQ: Rider Notes, Location Instructions, and Rider-Specific Location Instructions.
Notes and instructions can be a powerful tool in ensuring a smooth and consistent ride experience for your Riders. You can make sure your Notes and Instructions are impactful by following these best practices when creating them:
Overloading notes makes it harder for CareDrivers to read and remember all of the information.
This includes information such as which pickup line to wait in and instructions for meeting an adult for Riders who require an adult to meet them at drop-off.
Do not include phone numbers or additional points of contact in the Notes and Instructions.
Not sure what to add? Reference this chart, which features examples of what to include.
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Did You Know… Through our enhanced caregiver onboarding for Riders with disabilities, caregivers can directly contact our Support Team to add notes about their Rider. They’ll also be able to get answers to any questions they may have about HopSkipDrive or rides that are currently scheduled, reducing phone calls and ride management work for you. |
After you add the Notes and Instructions, it’s important to schedule time to review them regularly to ensure CareDrivers have clear, concise, and updated information.
Taking time at the start of each new school year to audit notes and location information before scheduling rides can be pivotal to enabling a smooth transportation experience for all.