• HopSkipDrive is a transportation solution designed specifically for kids. We put safety first, and do everything to ensure your child has a consistent, positive experience.

    • Every CareDriver must have at least 5 years of caregiving experience and pass multiple rigorous background checks as part of our 15-point certification process.
    • Our Safe Ride Support team tracks every ride in real-time, proactively addressing anything that may come up. The school or district arranging transportation for your Rider can also track rides in real-time. 
    • Call our dedicated line anytime to customize your child's ride plan, get more information, or ask questions (213) 737-9600.
    • Track your Rider in real-time via the easy-to-use HopSkipDrive app. 
    • It's easy to communicate with the HopSkipDrive team or your Rider's CareDriver - use the app to chat, call us, or call us directly. 

    HopSkipDrive’s safety standards are more rigorous than any standards set for small vehicles anywhere. We believe safety is about looking to the future and being proactive, innovative, and relentless.

    How It Works

    Download On The App Store OR Get It On Google Play

    Download the HopSkipDrive app to track rides in real time!

    STEP 1

    STEP 1

    The organization responsible for your child's transportation will create a profile for your Rider, customized to your child's specific needs and preferences.

    STEP 2

    STEP 2

    You’ll receive a text from HopSkipDrive with a link to download the mobile app to track rides in real-time. We also encourage you to call our dedicated caregiver line at (213) 737-9600 to further customize your child's experience.

    Prior to each ride, you will receive your Rider's CareDriver picture, name, bio and vehicle information. This helps you and your Rider feel prepared.
    STEP 3

    STEP 3

    Our unique two-factor authentication system is designed to ensure the right CareDriver picks up the right student. 

    Upon pickup, CareDrivers will provide the Rider's name and code word (sent to you through text or through the app) to verify they are the correct driver. They will also ask your Rider for their birthday.

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    STEP 4

    Your Rider should be ready to go before the pickup time. Be sure to keep an eye out for the orange HopSkipDrive decal!

    STEP 5

    STEP 5

    We'll let you know when the CareDriver is on their way, when they arrive, when they depart, and when they safely reach the destination via live ride text message updates. You can track the ride in real-time inside the HopSkipDrive or communicate directly with CareDrivers through the app. 

    How It Works

    Need To Make A Change?

    Adjusting Time or Address

    Adjusting Time or Address

    Reach out to your organization to confirm if you are able to edit a ride, or if ride adjustments need to be made by your organization.

    cancel

    Canceling Rides

    Cancel rides directly from your mobile app! Please do so at least 8 hours in advance of the ride to avoid extra fees for the ride organizer.

    Tips for a Successful Ride

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    1. Your child should be ready to go at least 10 minutes before the scheduled pickup time.

    2. Be sure to answer any calls from HopSkipDrive Support (844-467-7547) or the CareDriver as needed.

    3. Confirm the verification process with your Rider and make sure they know the code word the CareDriver will provide to them.

    4. The orange HopSkipDrive decal in the car windshield will help identify the CareDriver upon arrival.

    COMMUNITY GUIDELINES

    HopSkipDrive Community Guidelines were developed with CareDrivers and Riders in mind and help ensure a safe, smart and respectful in-ride experience. All HopSkipDrive Users are expected to follow these guidelines when accessing or using the HopSkipDrive Platform.

    COVID-Safe Ride Standards

    Vaccine-blog

    Consistent with CDC guidelines for public transport, masks are now optional except in areas where they are required by local law. We continue to encourage CareDrivers to make safe decisions for themselves and others in the car.

    In-app reminders and confirmations promote the health and safety of our community.

    Families Love Us

    HopSkipDrive far exceeded my expectations. HopSkipDrive made sure my daughter
    arrived at school safe, happy and on time.
    I would not hesitate to use HopSkipDrive again!

     – Kabrel

    HopSkipDrive has been a game-changer
    for me. I'm a college counselor and need something reliable and safe. HopSkipDrive has great drivers and amazing customer service.
    I set up the rides every weekend and the app on my phone gives me all the updates. I can actually see the car as it is moving en-route with my kids. I am a super happy customer
    and a parent who thinks this is just the kind
    of support working parents REALLY need.

     – Kirsten

    I am so thankful for HopSkipDrive!
    My life has gotten so busy since I had twins.
    When my oldest 13 year old daughter has an appointment, I know I can use HopSkipDrive
    to get her to where she needs to be and also get picked up.

     – Stephanie