A New Standard for School Transportation Safety and Transparency
We constantly ask ourselves, “What would it take for us to put our own kids in a HopSkipDrive vehicle?”
From building sophisticated technology that tracks every ride in real time, to our always-on Safe Ride Technology™, 15-point CareDriver certification process, and our multi-factor verification process, we’re using data-driven insights to not just meet industry standards — we’re setting new ones.
Safety and Transparency, Every Step of the Way
Before the Ride
HopSkipDrive not only meets but exceeds TNC requirements.
CareDrivers go through a 15-point certification process, including fingerprint-based background and driving records checks, and must have five years of caregiving experience.
Our technology allows transportation teams to outline specific rider needs, including if a rider must be met by an authorized individual.
CareDriver profile, including photo of driver and vehicle, is shared with transportation teams, caregivers, and riders.
We ensure the right rider is getting in the right vehicle through a multi-step verification process.
We keep rider and location information private until the CareDriver checks in for the ride, ensuring data privacy.
In-app navigation and data-driven travel time estimates for CareDrivers enable prompt arrivals.
In select markets, school districts can seamlessly book rides for students requiring wheelchair-accessible vehicles through HopSkipDrive’s platform. These rides are provided by HopSkipDrive’s CarePartners™.
During the Ride
Our GPS technology gives everyone visibility, from parents to school teams to our dedicated support team, allowing them to track rides in real time.
Transportation teams and caregivers receive ride status notifications, keeping everyone informed on ride progress.
Our support team has full visibility with mobile telematics technology that detects and enables tracking of driving behavior for the entire duration of the ride.
We offer a dedicated support line for riders, CareDrivers, and transportation teams for immediate assistance during a ride.
We provide in-ride recording through dashcams in select markets.
We empower caregivers and transportation teams to be able to contact a CareDriver (and vice versa) during a ride.
Our Daily Queue tool enables onsite staff to see all incoming rides, streamlining pickup and eliminating confusion in the car line.
Our enhanced Digital ID (Waybill) for CareDrivers helps onsite staff verify the CareDriver’s identity, further streamlining pickup.
After the Ride
We send caregivers a confirmation when their rider(s) is dropped off, and give them a chance to provide feedback.
We collect safety data and share it in our annual Safety Report.
We practice Zero Tolerance Policies to protect everyone who uses the HopSkipDrive platform.
Our Community Guidelines help to ensure a safe, smart, and respectful in-ride experience for all.
We continuously innovate and improve our technology and the ride experience.
Safety by the Numbers
We believe you can’t manage what you can’t measure. We’re the first — and only — organization in our industry to publish our safety data every year.
99.7%
of rides ended without a safety incident of any kind
Data from HopSkipDrive’s 2023 Safety Report.
3.3M+
Rides Completed
61M+
Safe Miles Driven
Annual Safety Report
HopSkipDrive is the first — and only — organization in the school transportation industry to proudly share and publish safety data. In our fifth annual Safety Report, we share our most recent safety metrics, and highlight innovations and safety advancements made on the platform during 2023.
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