We continually examine and challenge our own safety features. And we are transparent about our safety data and technological innovations because we care about the safety of the industry as a whole — not just for those who utilize the HopSkipDrive platform.
As our company grows and expands, we’ll continue to look for new ways to build on our existing safety processes and philosophy — and evolve our technology — in order to create a safer youth transportation marketplace for all.
Below, we highlight some of our in-app and on-the-ground safety processes that support the safety and well-being of everyone who uses the HopSkipDrive platform, including Riders, CareDrivers, parents/caregivers and school staff or anyone else who handles ride scheduling (who we refer to as Ride Organizers).
All CareDrivers must also have at least five years of caregiving experience, and CareDriver vehicles must be 13 years old* or less and must pass an annual inspection by a certified mechanic.
*In DC, MD, PA and Seattle, vehicles must be no more than 10 years old.
When a ride is scheduled on the HopSkipDrive platform, parents/caregivers, Ride Organizers and others listed on a Rider’s account are able to provide specific pickup and drop-off instructions. These instructions will be visible as part of the ride details in the app, and will be followed by the HopSkipDrive CareDriver who claims the ride.
This safety process enables parents/caregivers and Ride Organizers to communicate clarifying information such as whether or not a child needs to be signed out or whether or not a hand-off to a designated adult is required. Sharing relevant details about the pick-up or drop-off location avoids confusion and helps to ensure the entire process goes smoothly.
The CareDriver profile will include a photo of the CareDriver, so parent/caregivers or Ride Organizers — as well as the Rider — can familiarize themselves with who the CareDriver is, what the CareDriver looks like and what kind of car the CareDriver drives.
Details about a Rider’s preferences, such as what kind of music they like to listen to — or if they are sensitive to noise and prefer a quiet ride — can also be added to the Rider’s profile by a parent/caregiver or a Ride Organizer. This type of information can be especially useful if a Rider is non-verbal, has special needs and/or has special life circumstances they are dealing with such as a student experiencing homelessness or in foster care.
This information will be visible to the CareDriver who claims the ride in the HopSkipDrive app, who will reference this information to try to help the Rider feel comfortable and safe during the ride.
Before a Rider gets into a CareDriver’s vehicle, the CareDriver will confirm a Rider’s code word and birth date at each pickup as an additional layer of safety.
Parents/caregivers and Ride Organizers can also communicate directly with CareDrivers in the app, if needed. Help is always just a phone call away, too, with our support team standing by to address any urgent ride issues.
The HopSkipDrive platform enables Ride Organizers, parents/caregivers and other users associated with a Rider’s account to monitor rides in real-time, creating unparalleled transparency and visibility during the ride.
Comparative analyses have shown that HopSkipDrive CareDrivers display significantly less risky behaviors while behind the wheel year over year, and use their phones while driving almost 8x less frequently than the average U.S. driver.
Our Safe Ride Support System uses innovative technology to monitor rides in real-time for safety-related anomalies. The system flags such anomalies and generates alerts that are prioritized and addressed through set processes. In addition, our dedicated Safe Ride Support team tracks every ride in real-time, proactively addressing any issues.
Protecting the privacy of everyone who uses the HopSkipDrive platform is extremely important. With the majority of HopSkipDrive Riders being children under the age of 18, we have made data privacy a top priority by implementing a number of administrative, technical and physical security controls designed to safeguard personal information.
All users of the HopSkipDrive platform have limited access to one another’s information, and only receive certain details after a ride has been claimed. Ride Organizers are provided access to identifying information for the CareDriver, including their name, photo and vehicle information. CareDrivers can view pickup and drop-off locations when claiming rides, and receive Rider information only upon pickup. This information is then masked after the ride is complete. Phone numbers are masked via in-app communication.
Here are a few of the many ways we go above and beyond: We exceed the minimum insurance requirements in every state in which we operate. Our background checks are more in-depth than TNC requirements. We receive monthly notifications of any new driver infractions in most markets. And our minimum age requirement for CareDrivers surpasses TNC requirements.
HopSkipDrive’s zero-tolerance policies protect everyone who uses the HopSkipDrive platform from:
Anyone found to be in violation of any of these policies may be suspended and/or removed from the HopSkipDrive platform.
As a data-driven company, the data we collect helps fuel our ongoing safety programs — and we’re proud to have some of the best safety data in the industry. We believe holding ourselves accountable will help to raise the bar even higher for other companies across all industries. As part of our commitment to greater transparency, we have so far released three Safety Reports — the latest one includes safety data from 2023 — to highlight the advancements we’ve made and openly share our safety metrics.
Learn more about the many things we do for safety at HopSkipDrive.